Servitly is a multi-view SaaS used by your Customers and your Service Workforce
Customer Views
A Connected Portal for your Customers ...
In your Connected Portal your Customers find detailed data, actionable information, recommendations and digital capabilities, that helps them get the most out of the connected product.
Operation Manager
Operator
This is the vehicle to deliver your Digital Services.
Remote Monitoring
Remote Control
Alerting
Product Fleet Management
Aided Maintenance
Troubleshooting
Performance Reporting
Digital Subscriptions Management
Smart Contextual E-Commerce
Service Views
... and a Connected Digital Control Room for your Service Team and Partners
Service Manager
Technician
This is the system behind your Digitally-enabled After-sales Service offering.
In your Connected Digital Control Room your service teams find detailed data, insights, meaningful information and digital capabilities, that supports their service activities.
Remote Diagnostic
Remote Configuration
Maintenance Activity Tracking
Installed Base Monitoring and Control
Bulk Configurations and Operations
Smart Maintenance
Installed Base Health & Performance Analysis
THIS IS POSSIBLE THANKS TO:
A back-end to manage digital twins, extract information from data, add business logic and integrations
Our Cloud-based back-end includes IoT Digital Twins management, Processing and Monitoring Engines, Business logic management, E-commerce functions, Integrations with enterprise systems and IoT technologies.
Digital Twins
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Digital Twins
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Manage the IoT Digital Twin of all connected products, manage its provisioning and lifecycle, store raw data and allow remote control
Processing and Monitoring Engines
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Processing and Monitoring Engines
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Continuously processes raw data to extract useful and actionable information, detect events and conditions, generate alerts and notification for those deserving attention, recommend actions, and trigger business processes
Business logic
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Business data & logic
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Manage the information of your users and all business entities involved: your organization, your end customers, and your partners
E-commerce functions
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E-commerce functions
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Manage all the processes behind the purchase and renewal of subscriptions to digital service plans, ordering of spare parts and consumables
Enterprise system integrations
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Enterprise system integrations
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Enable the integration with your CRM system, to keep business entities like customers and users aligned, with your FSM system to automatically create tickets and work orders, your customer portal to give your customer a coherent experience
IoT Connectors
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IoT Connectors
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Connect to multiple IoT platforms and technologies to collect raw data from connected products and establish two-way communication
Our secret ingredient: the no-code Console
Console Features
Configure any UI element
Design profiled user interfaces for all roles involved in your product-service system. Customize navigation, pages, content, interactions, and widgets with an intuitive drag-and-drop editor.
Compose meaningful insights
Configure our predefined algorithms, or create your own, to calculate the most meaningful information regarding product health, productivity, consumption, quality, wear, connectivity and any other relevant topic for your users.
Adjust the system to your entire product catalog
Define all connected product models and configure all their specific elements: interfaces, algorithms, rules, raw data, commands and parameters.
Configure your Spare Parts Catalog
Set up your spare parts catalog for sale in the store. Monitor their wear and suggest their replacement at the right time.
Manage your system life cycle
Use the development environment for configuring new features, the staging environment to test them and the production environment to release them to your users.
Define all actions to be performed
Define precisely what actions users should perform when the system detects certain conditions, overcoming the ambiguity and uncertainty of looking only at raw data.
Define all actions to be performed
Define all the types of events you want to track. Organize them by type and topic. Set the conditions that the DPS back-end will use to detect them by processing raw data.
Your brand and your terminology
Define all the visual components that make up your brand. Use your own terminology and translate it into as many languages as you wish.
Remote product control and update
Define the commands and parameters enabled for remote control and manage firmware updates.
Add your own components to the user interface
Integrate your own components to create unique visualizations consistent with your products and branding.
Integrate with external systems
Take advantage of our built-in plugins to integrate your system to third-party software. Define automations to invoke APIs.
Let’s get started together now
Book a demo with Servitly to see it in action and explore its innovative approach to connected services
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