Servitly is a multi-view SaaS used by your Customers and your Service Workforce
Customer Views
A Connected Portal for your Customers ...
In your Connected Portal your Customers find detailed data, actionable information, recommendations and digital capabilities, enabled by your Connected Products data, that helps them achieve the outcome they expect.
Operation Manager
Operator
This is the vehicle of your Digital Services offering.
Remote Monitoring
Remote Control
Alerting
Product Fleet Management
Aided Maintenance
Troubleshooting
Performance Reporting
Digital Subscriptions Management
Smart Contextual E-Commerce
Service Views
... and a Connected Digital Control Room for your Service Team and Partners
Service Manager
Technician
This is the system behind your Digitally-enabled Service offering.
In your Connected Digital Control Room your service team and partners find detailed data, insights, meaningful information and digital capabilities, enabled by your Connected Products data, that supports their service activities.
Remote Diagnostic
Remote Configuration
Maintenance Activity Tracking
Installed Base Monitoring and Control
Bulk Configurations and Operations
Smart Maintenance
Installed Base Health & Performance Analysis
THIS IS POSSIBLE THANKS TO:
A back-end to manage digital twins, extract information from data, add business logic and integrations
Our cloud-based back-end includes Digital Twins management, Processing and Monitoring Engines, Business data management & logic, E-commerce functions, Integrations with enterprise systems and IoT platforms and technologies.
Digital Twins
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Digital Twins
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Manage a "live" digital twin of all your connected products, manage its provisioning and lifecycle, store raw data and allow remote control
Processing and Monitoring Engines
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Processing and Monitoring Engines
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Continuously processes raw data to extract useful and actionable information, detect events and conditions, generate alerts and notification for those deserving attention, recommend actions, and trigger business processes
Business data & logic
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Business data & logic
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Manage data about users and all the business entities involved: your organization, end customers, third parties; enable the synchronization with your CRM system
E-commerce functions
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E-commerce functions
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Manage all the processes behind the purchase and renewal of subscriptions to digital service plans, ordering of spare parts and consumables
Enterprise system integrations
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Enterprise system integrations
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Enable the integration with your CRM system, to keep business entities like customers and users aligned, with your FSM system to automatically create tickets and work orders, your customer portal to give your customer a coherent experience
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IoT Connectors
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Connect to multiple IoT platforms and technologies to collect raw data from connected products and establish two-way communication
IoT Connectors
Our secret ingredient: the no-code Console
This is where you configure every single aspect of the application that is relevant for your organization, product features, connected services strategy and business model.
Console Features
Configure any UI element
Define role-profiled user interfaces such as navigation, pages, content, interactions, widgets for each view through a drag-and-drop editor.
Compose meaningful insights
Use algorithms or create your own to compute metrics, that enable DPS users to gain meaningful insight on all topics of their interest, such as health, productivity, consumption, quality, wear, connectivity.
Embrace your entire product catalog
Create a digital catalog of your product models, regardless of their heterogeneity, and enable the DPS to manage their data and functionalities in a seamless experience.
Configure your Spare Parts Catalog
Set up your spare parts catalog for sale in your store and configure your DPS system to integrate them into your e-commerce. Monitor wear and suggest replacements.
Manage your DPS life cycle
Use the development environment for new features, the staging environment to test them and the production environment to release them to your users.
Define all actions to be performed
Define exactly what actions should be performed when certain conditions are detected by the DPS, overcoming the ambiguity and hesitation that comes from simply reading dashboards and KPIs.
Define all the relevant events
Define all the types of events you want to track. Organize them by type and topic. Set the conditions that the DPS back-end will use to detect them by processing raw data.
Your brand and your terminology
Define all the visual components that make up your brand. Use your own terminology and translate it into as many languages as you wish.
Remote product control and update
Define commands and parameters for remote execution and manage the installable firmware.
Add your UI Custom Components
Add your custom UI components to implement your specific unique data visualization.
Integrate with external systems
Exploit our built-in plugins to integrate your DPS with third-party software. Define automations to automatically invoke an API.
Let’s get started together now
Experience how Servitly cuts costs and opens new revenue streams.
Schedule a demo to see it in action and explore our unique approach
Whether you're a beginner or an experienced specialist, optimize your solutions' business impact supporting connected services with our connected services best practices
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