Make your After-sales Services Connected and Smarter

Servitly leverages data from your connected products to enable you to carry out advanced remote diagnostics, receive real-time notifications, and support proactive and smart maintenance plans.

With Servitly you transfer your know-how into a digital system capable of automating analysis, evaluation, and decision-making, so that you can focus only on improving the efficiency and effectiveness of your team and partners.

Connected After-Sales Services

Remote Diagnostics, Support and Repair

Take advantage of the continuous connection to your products to perform advanced remote diagnostics and to deliver more effective and faster assistance.

Analyze relevant data and events over any time period to root out the causes that led to the failure.

Provide guidance on troubleshooting the failure based on the conditions detected by the system.

If possible, do remote intervention to resolve the failure.

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Connected After-Sales Services

Installed Base Monitoring and Alerting

Automatically monitor the health of all your customers' products and receive notifications about relevant events. Manage and optimize event classification rules, so that you can focus only on what matters.

Get a clear and concise overview of the health of your entire installed base.

Receive only notifications relevant to the health of your customers' products.

Automatically trigger tickets and work orders in your FSM system.

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Connected After-Sales Services

Smart Proactive
Maintenance

Set smart proactive maintenance schedules based on product usage or detected conditions. Continuously update the rules, so that you achieve the optimal balance between risk and cost.