Product
What is Servitly?  How does it work? Discover the two parts of Servitly, the DPS system and the Console
Use Cases
Which use cases does Servitly support? Explore those arising from these business initiatives
Customers
Who is using Servitly? Take a look at some of our favorite Servitly case studies
Partners
Need help with your servitization journey? Find the right partner for you
Learn
Do you want to learn more? Discover our Blog, our Academy and our Help Center
Take a look at how Servitly really works
The SaaS for your Connected Services
Connected Services
Servitly is a Cloud-based software that integrates with your IoT technologies and gives you all the common user interfaces and back-end functions needed to implement and deliver your Connected Services, so that you can focus only on building your competitive advantage.
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Why offer Connected Services?
As a manufacturer of industrial machinery, professional equipment, home appliances or a service company, benefits from exploiting Connected Products to enhance your service offering are significant.
Enhance Your Value Proposition
Unlock the hidden potential of connected product's data and create new value for your customers
Strengthen Customer Relationship
Get to know your customers like never before and establish and nurture a long-term relationship with them
Cut Service Costs and Risks
Simplify, optimize and reduce costs and risks of your and your partners' service activities thanks to data
Create New Recurring Revenue Streams
Monetize the new value proposition through subscriptions or new service contracts
Servitly supports your Connected Services strategy
Compose, deliver and sell effective Digital Services
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Make your After-sales Services Connected and Smarter
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Streamline and automate your Spare Parts and Consumables sales
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Evolve towards Advanced Services with confidence
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Comply with and monetize EU Data Act
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Why use Servitly for your Connected Services?
Your strategy first
Get a system that is always aligned to your Connected Services strategy thanks to integrated best practices
Autonomy and control
Keep control of all key aspects of your system thanks to the Configuration Console
Fast time-to-market
Shorten the time-to-market of your Connected Services thanks to the no-code approach
Best use of your resources
Focus your resources on what really matters: building your competitive advantage, without wasting time on low-value-added developments
42 Companies
Are already trusting us
Resulting in:
26.514
Connected Products
10.959
End Customers served
184
Third Parties involved
5.177
Monthly Active Users
Updated: February 2025
Servitly uniquenesses
A no-code configuration console that allows you to customize in detail all key aspects of your system: interfaces, algorithms, rules, integrations
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Not just IoT dashboards, but all the business capabilities you need to implement your Connected Services strategy
A SaaS capable of adapting to and serving all stakeholders in your value chain: your organization, your distributors, installers, and your end customers
A Learning Center that guides you in defining your Connected Services strategy and implementing the best system to support it
Visit  our Learning Center
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Get started now!
Want to put Servitly to the test with your own challenges or just see it in action? Request a demo!
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Explore our Learning Center to better define and implement your connected services strategy
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Privacy Policy

Information notice pursuant to Art. 13 of the Regulation (EU) 2016/679 (“GDPR”)

According to Regulation (EU) 2016/679 (General Data Protection Regulation) we provide you the due information concerning the processing of collected personal data. This notice is not to be considered valid for other websites attainable trough links and data processor shall not be held responsible for third parties web pages.  This notice is provided pursuant to art. 13 of the Regulation (EU) 2016/679 (General Data Protection Regulation) and according to the provisions of the Directive 2002/58/CE, as amended by Directive 2009/136/CE on Cookies, as well as  according to the Provision of the Data Protection Authority dated 08.05.2014 on cookies.

Personal data we may collect and process

Personal data
: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can directly or indirectly be identified, in particular by reference to an identifier such as a name, an identification number, a location data, an online identifier or to one or more specific factors to the physical, physiological, genetic, mental, economic, cultural or social identity (C26, C27, C30).

Navigation data: IP addresses, domain name, URI/URL addresses, time and methot of the request, response code from server and a few information regarding the useragent (OS version, resolution, devise type).

Voluntarily provided data: The optional, explicit and voluntary transmission of messages to contact addresses or forms, entails the subsequent acquisition of sender's address; the latter, along with any other personal information provided, will be necessary for us to reply.

Social media: For more information regarding the processing of personal data carried out by any Social Media platforms deployed on this website, please refer to their respective privacy policies. The Data Controller processes the personal data through the pages of the dedicated Social Media platforms, to manage interactions with users (comments, public posts, etc.) and in compliance with current legislation.


Specific privacy statement may be furnished with regards to specific processings or services offered by the website.
COOKIES: More information available in the specific statement; please click here


DATA CONTROLLER
pursuant to art. 4 and 24 of the Reg. (EU) 2016/679, is SERVITLY SRL – with registered office in via Cavour 2 - 22074 Lomazzo (Italy), represented by the legal representative pro tempore.

The company has appointed the Data Protection Officer (DPO) pursuant to art.37-39 of the Reg. UE 2016/679 whose contact is: dpo@servitly.com

PURPOSES AND LAWFULNESS OF PROCESSING

PURPOSE OF PROCESSING

LEGAL BASIS

DATA RETENTION

DATA CONFERRAL

A) Website browsing
Activities strictly related to site operations and to platform browsing service provision. The data required to avail yourself of this website, will be processed as well in order to:

- Gather statistical information (most viewed pages, number of visitors, timeline visits, geographical source of visit)

- Monitor the status of services

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

Single browsing session and up to 7 days after (except from any requests by the Judicial Authority for crime prevention needs)

Necessary in order to guarantee the navigation

B) Website Analytics
By means of cookies and similar technologies

More information available in the cookie policy

Cookies other than technical ones (or similar) require users’ consent in order to be deployed (art. 6.a GDPR) Whether required, the consent will be requested by means of our cookie policy and its banner

More information available in the cookie policy

More information available in the cookie policy

C) Contact, information request or to book a demo
By means of phone calls or contact forms

Legitimate interest | Data subject rightsArt. 6 lett. f) and recital 47

GDPR: the processing is necessary for pursuing the legitimate interest of data controller or third parties’

1 year

Necessary for the legitimate interest of data controller with due regard to user’s rights and fundamental freedoms

Management of interested subjects’ requests pursuant to art. 15 and following (GDPR)

Legal obligationArt. 6.1.c) GDPR processing is necessary for compliance with a legal obligation the controller is subject to;

5 years after its closure, except from controversy

Necessary The provision of personal data is mandatory in order to execute legal obligations 


RECIPIENTS OR CATEGORIES OF RECIPIENTS OF PERSONAL DATA
Personal data provided by you may be communicated to recipients who will act as Processors (art. 28 of the Reg. EU 2016/679) and/or persons acting under the authority of the Controller and the Processor (art.29 of the Reg. UE 2016/679) for the purposes pointed ahead. Precisely, your data may be disclosed to recipients being part of the following categories:Subjects providing services for the management of the information system used by SERVITLY SRL and telecommunication networks:Studies or companies in the context of assistance and consultancy relationships;Subjects providing services related to the management of the above mentioned purposes (communication, brochure printing, fliers, websites, videos);Head-hunters agenciesCommercial partners, upon consent;  Competent authorities for compliance with legal obligations and / or provisions of public bodies, upon request;You can request a complete listing of processors writing to the abovementioned addresses.

DATA TRANSFER TO A THIRD COUNTRY AND/OR TO INTERNATIONAL ORGANISATION
Personal data provided won’t be transferred to a third Country outside the SEE.Moreover, all the data will be hosted and retained in Italy; all the third parties to whom data may be disclosed, do have registered office in Italy

AUTOMATED-MEAN PROCESSINGS
Personal data will be manually and electronically processed, as well as by automated-mean activity. It is specified that fully automated decision-making processes are not carried out. With reference to profiling activity carried out with prior and express consent, it will be carried out through the intervention of operators who will elaborate the profile of the interested party and analyse his habits and consumption choices, in order to improve the commercial offer and data controller’s services (non-automated profiling).

DATA SUBJECT’S RIGHTS
You may freely exercise your rights at any time under Reg. EU 2016/679 –GDPR, Sections15, 16, 17, 18, 19, 20, 21 by contacting the Data Controller - SERVITLY SRL in person of its legal representative sending an email to privacy@servitly.com.

You have the right, at any time, to obtain confirmation from the Data Controller as to whether or not personal data concerning you are being processed, request their rectification or erasure, to oppose to personal data processing (also to profiling) without prejudice to the lawfulness of processing, to obtain the restriction of processing.

Without prejudice to any other administrative or judicial remedy, in case you consider your data processing in contrast with Reg. UE 2016/679, pursuant to article 15 lett. f) of Reg. UE 2016/679, you have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it) and, pursuant to article 6 paragraph no. 1, lett. a) and article 9, paragraph no. 2, lett. a), you have the right to revoke your expressed consent at any time.

Exercising your right to data portability, the Data Controller may provide your personal data in a structured, commonly used and machine-readable format subject to the provisions set forth in paragraphs 3 and 4 of art. 20 of Regulation EU 2016/679. 


Informative amendments: Data processor retains the right to modify, update, add or remove some parts of this informative at any time.Date of review: 10/03/24