SERVITLY DPS SYSTEM IS THE PERFECT MIX OF COMMON, BUILT-IN FUNCTIONS AND SPECIFIC, CONFIGURABLE FUNCTIONS THAT MAKE UP YOUR COMPETITIVE ADVANTAGE
The Customer Portal is the user interface of your DPS system toward your end customers. Use it to offer them useful data, information and digital functions to help them achieve the result they want.
The Control Room is the user interface of your DPS system toward your service front-office workforce. Use it to provide your service department and external technical assistance centers with useful data, information and digital functions to help them manage and optimize the delivery of your connected services.
All your users will expect to be able to access your digital capabilities through their smartphones. Use our built-in Mobile App to provide your customers and service workforce with smooth, direct mobile access to all the functions of your DPS system.
This is the core section of the DPS system architecture, that adds the intelligence needed to trasform data into value, through the form of a connected service. It runs all the data processing functions that extract value from your data by generating alerts, insights, actions and automations that inform users and orchestrate activities. It also package these functions into service levels.
This is the foundational section of the DPS system architecture. It runs and stores the digital twin of all your products, from the digital replication of their operating status and events to the implementation of remote commands and updates. It manages components, spare parts, and consumables as well.
The back-office functions of the DPS system support you in managing the product-service system lifecycle: managing master records, locations, installations, activations, renewals, permissions, customer-partner associations.
The DPS system must fit seamlessly into your IT architecture and must interoperate seamlessly with all your information systems: your IoT platform, Machine Learning system, FSM system, CRM system, Portal, ERP system, subscription management platform, BI platform.
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